Support

Frequently asked questions

• Are records uploaded to the developer’s server?
  No. BabyTracker stores records locally by default. Family sharing uses your own iCloud / CloudKit.
• What if family records have not synced?
  Check that everyone is signed in to iCloud and connected to the internet. View the status on the app’s sync issue screen. Sync retries automatically if the network or iCloud is busy.
• Are diagnostics uploaded automatically?
  No. You generate them yourself and choose the recipient in the system share sheet.
• Can family members use different languages?
  Yes. Each device controls its interface language. The family shares the baby’s region, growth reference and time zone. Daily totals use that time zone. Records and personal notes are never rewritten by translation.
• How do vaccinations work overseas?
  Local automatic vaccination schedules are not available outside Mainland China. Add cards, vaccination records and reminders following your doctor or local health authority.
• How do I choose a growth reference?
  In baby details, choose Chinese WS/T 423-2022 or WHO international references. Charts show P3, P50 and P97 for children under 7. They cannot be used for diagnosis.
• How much does Family cost?
  Single-user recording is free. Family is a one-time purchase including all future advanced features. Check the local App Store purchase screen for the current price.
• How do I move to a new phone?
  Use Apple’s device migration or system backup to restore local data. Family data continues to sync through your iCloud account.